Frequently Asked Questions
Find answers to the most common questions about our products, services, and policies.
Orders & Shipping
How long does shipping take?
Commonly we ship with AusPost as a rule Standard shipping within Australia takes 3-7 business days. Express shipping is available for 1-2 business days. Remote areas may take additional time. for more detailed and possibly updated info check Auspost delivery times click here
Do you supply a TAX INVOICE
Absolutely, we send downloadable TAX INVOICE with your order shipping notification please check you junk mail if you haven't received an order shipping notification email.
Do you offer free shipping?
Yes! We offer free standard shipping on all orders over $400 within Australia. Express shipping rates apply for faster delivery.
Can I track my order?
Absolutely! Once your order ships, you'll receive a tracking number via email. You can track your package through our website or the carrier's tracking system. (Downloadable TAX INVOICES are included in this email).
Can I change or cancel my order?
Orders can be modified or cancelled within 2 hours of placement. After this time, orders are processed and cannot be changed. Contact us immediately if you need assistance.
Do you ship internationally?
Currently we focus on Australian customers, but we're exploring international shipping options with some already available. Contact us for specific international shipping requests.
Returns & Exchanges
What is your return policy?
Please see our refund policy
How do I return an item?
Contact our customer service team to initiate a return.
What if my item arrives damaged?
If your item arrives damaged, please Contact Us immediately with photos. Please check your order upon receipt we cannot offer replacements for damaged items when delivery has occurred more than 48 hours prior.
Products & Quality
Do you offer product warranties?
Our products come with manufacturer warranties. Warranty terms vary by product and brand.
How do I care for my products?
Care and correct operation instructions are included with each new product we encourage you to read these to ensure long life. (Replacement spare parts do not come with instructions). For specific care questions, contact our customer service team for personalized advice.
Do you restock sold-out items?
We regularly restock popular items, but availability depends on seasonal factors. Sign up for restock notifications on product pages to be notified when items return.
Are your products Australian made?
We stock a mix of Australian-made and international products.
Account & Payment
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, we also have bank transfer (EFT) details for this are displayed at checkout when this option is selected.
Is my payment information secure?
Absolutely! We use industry-standard SSL encryption and secure payment processors. We never store your complete payment information on our servers.
Do I need an account to shop?
No, you can checkout as a guest. However, creating an account allows you to track orders, save favorites, and enjoy faster checkout for future purchases.
How do I reset my password?
Click "Forgot Password" on the login page and enter your email address. We'll send you a secure link to reset your password within minutes.
Can I save items for later?
Yes! Create an account to save items to your wishlist, making it easy to purchase them later or share your favorites with others.
Still Have Questions?
Our friendly customer service team is here to help you with any questions not covered above, click on the chat button at the lower right of your screen or hit the button below to send us an email.
Contact Us