Cancellation policy

Some items in our store may be offered to you as a special order, subscription, a pre-order or try before you buy. This cancellation policy lays out how you can change or cancel these kinds of purchases.

Orders placed for items held in stock can be cancelled prior to shipment without cost.

Special orders
When you purchase a Special order, you are buying an out-of-stock that is to be ordered in Specially for you. We will collect payment at checkout then fulfil your order at a future date (generally within 10 days or less). 
You can cancel a paid Special order that has not yet had irreversible orders placed upon suppliers specifically for your supply, this occurs with 24 hours of placing your order (or early on Monday if your order was placed on the weekend). If the order has been irreversibly placed upon suppliers you can't cancel the order. See our returns policy for more details on returns and refunds.
Subscriptions
When you purchase a subscription you'll receive repeat deliveries. These are based on the subscription duration and frequency that you select.
Your payment details will be stored securely and you'll be charged for each of these deliveries, unless you choose to pay in advance.
Some subscriptions may auto-renew at the end of their duration. If you don't want to renew a subscription you can cancel it.
If you want to cancel or change your subscription, you can do it at any time. Your order confirmation emails have links to your order. You can manage your subscription from there.
See our returns policy for more details on returns and refunds.
Pre-orders
When you purchase a pre-order, you are buying an out-of-stock or soon-to-be-available product not yet in inventory. We may collect no payment or a partial deposit at checkout, store your payment method, then fulfill and charge the full or remaining payment at a future date.
You can cancel a partially paid pre-order order that has not yet been fulfilled. If the order has been fulfilled, then you can't cancel the order, but you can request a full or partial refund. See our returns policy for more details on returns and refunds.
Try before you buy
When you purchase a try before you buy item, we authorize your payment method before fulfilling the order. You will have a certain amount of time to decide if you want to keep the item. Once the time period has passed, if you have not returned the item, we will charge your payment method for the full amount.